Shipping policy

Where we ship. We ship within the United States only, including Alaska, Hawaii, and APO/FPO addresses. We don't ship internationally. Because fragrances are alcohol-based, federal regulations require them to travel by ground transportation, which rules out international and air-only routes.

Shipping cost. Free on every US order. No minimum.

Processing time. Orders ship within 1 business day. We ship Monday through Friday, excluding holidays. Orders placed on a weekend or holiday ship the next business day.

Delivery time. Most US orders arrive 2 to 5 business days after they ship. Alaska, Hawaii, and APO/FPO addresses take longer. Delivery estimates are not guarantees, and we're not responsible for carrier delays or delays caused by weather or events outside our control.

Tracking. You'll get a confirmation email with tracking as soon as your label is created. Tracking can take up to 24 hours to show movement after the package is scanned.

How we pack. Every bottle is packed for ground transport and labeled as an ORM-D consumer commodity, as USPS requires for alcohol-based fragrance. We pack to protect the bottle and the box.

Wrong or incomplete addresses. We ship to the address you enter at checkout. Check it before you submit your order. If a package is returned to us because the address was wrong or undeliverable, we'll refund the item price once it comes back, minus the actual return shipping cost. We can reship instead if you'd prefer.

Lost or damaged in transit. If your tracking stalls for more than 7 business days, or your order arrives damaged or leaking, email corey@scentrica.com with your order number and photos of the item and packaging. We'll file the carrier claim and send a replacement or a full refund.

Stolen packages. Once the carrier marks a package delivered, we can't refund or replace it. If this happens, check with your household and neighbors first, then file a claim with the carrier. Email us, and we'll help however we can.

Questions. Email corey@scentrica.com.