Refund policy
Return policy
This policy covers orders placed on scentrica.com. We accept returns within 15 days of delivery on unused items that come back in the same condition we sent them. We email you a prepaid return label and deduct its cost from your refund. Opened or used fragrance can’t be returned for health and safety reasons.
What qualifies. The item must be unused and in its original packaging.
- Sealed items must come back with the factory seal or shrink wrap intact.
- Box-opened items and testers must come back never sprayed, in the same condition we sent them.
How to start a return. Email hello@scentrica.com with your order number before sending anything back. We’ll confirm the return and email you a prepaid, tracked return label. Returns sent without contacting us first can’t be refunded.
Return shipping. Please use only the label we send. Fragrance has to travel by ground under carrier rules for alcohol-based products, and our label is set up for that. Pack the bottle securely, ideally in the box it came in. The label cost is deducted from your refund.
Refunds. Once we receive and inspect your return, we’ll refund the item price, minus the return label cost, to your original payment method within 5 business days. Your bank may take a few extra days to post it. Original shipping charges are not refunded.
Damaged or wrong items. If your order arrives damaged, leaking or incorrect, email hello@scentrica.com within 7 days of delivery. Include photos of the item and the packaging. We’ll send a replacement or a full refund, including shipping, at no cost to you.
Exchanges. We don’t offer direct exchanges. Return the item for a refund and place a new order.