Refund policy

Return policy

We accept returns within 30 days of delivery on unopened, factory-sealed items. Opened or used fragrance cannot be returned for health and safety reasons.

What qualifies. The item must be unopened and unused, with the factory seal or shrink wrap intact and in its original packaging. Testers must arrive back in the same condition we sent them: never sprayed.

How to start a return. Email corey@scentrica.com with your order number before returning anything. We'll confirm the return and email you a prepaid shipping label. Returns sent without contacting us first can't be refunded.

Return shipping. We cover return shipping. Use the prepaid label we send you so the package is tracked; we can't refund packages that don't reach us.

Refunds. Once we receive and inspect your return, we'll issue a full refund to your original payment method within 5 business days. Original shipping charges are not refunded.

Damaged or wrong items. If your order arrives damaged, leaking, or incorrect, email corey@scentrica.com within 7 days of delivery with photos of the item and packaging. We'll send a replacement or a full refund, including shipping, at no cost to you.

Exchanges. We don't offer direct exchanges. Return the unopened item for a refund and place a new order.